Damp and mould complaint letter
If your rented home has damp or mould that your landlord has not dealt with, you need to put your complaint in writing. This service generates a formal letter tailored to your situation, citing the correct legislation and setting a clear deadline for action. £9.99, and you can preview your letter before paying.
Who this is for
Tenants in England with an assured shorthold tenancy or social tenancy (council or housing association). Your landlord can be a private landlord, letting agent, council, or housing association.
What the letter covers
The letter references your landlord’s obligations under Section 11 of the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018. For social housing tenants, the letter also references Awaab’s Law where applicable. It sets a deadline for your landlord to respond and outlines the steps you can take if they do not.
Example letter opening
I am writing to formally notify you of a damp and mould problem at [property address]. Under Section 11 of the Landlord and Tenant Act 1985, you are obliged to keep the structure and exterior of the property in repair...
Your letter will be tailored to your specific situation, including how long the problem has been present, whether you have reported it before, and the correct escalation route.
Common questions
- Is this legal advice?
- No. Fix My Issue is a document preparation service. The letters are built from legally reviewed paragraph blocks, but this is not a substitute for legal advice. If your situation is complex, contact Shelter (0808 800 4444) or Citizens Advice.
- What if I have already reported the problem?
- The intake form asks whether you have reported before and what response you received. Your letter will reflect this, whether it is a first notification, a chaser, or an escalation.
- Does this cover social housing tenants?
- Yes. The letter adjusts for social tenancies and references Awaab’s Law where applicable. Escalation routes differ for council and housing association tenants, and the letter reflects this.
- Can I see the letter before I pay?
- Yes. You complete the intake form, preview a summary of your letter, and only pay if you want the full version.
- What if my landlord ignores the letter?
- The letter sets a deadline and outlines next steps, including contacting your local council’s environmental health team or, for social tenants, the Housing Ombudsman. If your landlord does not respond, these are the recommended escalation routes.