England only · Assured shorthold & social tenancies · Updated for Awaab’s Law
Your landlord hasn’t dealt with the damp. Put it in writing today.
Answer 10 short questions about your situation. Get a formal complaint letter that cites the correct legislation, sets a deadline, and tells your landlord exactly what they are required to do. A dated formal letter strengthens your position if you need to escalate to environmental health, the Housing Ombudsman, or court.
Why this, not a free template?
- Generic wording for all situations
- You choose which law applies
- Same letter whether first report or chaser
- No adjustment for landlord type
- May not reflect recent law changes
- Tailored to your 10 answers
- Cites the right Acts for your tenancy
- Adjusts for reporting history
- Private landlord, agent, council, or HA
- Updated for Awaab’s Law 2025 timescales
I am writing to formally notify you of a damp and mould problem at [property address]. Under Section 11 of the Landlord and Tenant Act 1985, you are obliged to keep the structure and exterior of the property in repair…
Your letter is tailored to your specific situation: how long the problem has been present, whether you have reported it before, and the correct escalation route for your tenancy type.
Three steps, five minutes
Common questions
Is this legal advice?
No. Fix My Issue is a document preparation service. The letters are assembled from legally reviewed paragraph blocks, but this is not a substitute for legal advice. If your situation is complex, contact Shelter (0808 800 4444) or Citizens Advice.
What if I've already reported the problem?
The intake form asks whether you have reported before and what response you received. Your letter reflects this, whether it is a first notification, a chaser, or an escalation.
Does this cover council and housing association tenants?
Yes. The letter adjusts for social tenancies and references Awaab’s Law where applicable. Escalation routes differ for council and housing association tenants, and the letter reflects this.
Can I really see the letter before I pay?
Yes. You complete the intake form, preview a summary of your letter, and only pay if you want the full version. No account, no email required.
What if my landlord ignores the letter?
The letter sets a deadline and outlines next steps, including contacting your local council’s environmental health team or, for social tenants, the Housing Ombudsman.
Your landlord has a legal obligation. Make sure they know it.
Takes five minutes. Preview before you pay. £9.99.
Start your letter