Referring tenants to Fix My Issue
If you work with tenants who need to put housing complaints in writing, Fix My Issue can help. We generate formal complaint letters for £9.99, covering damp and mould, disrepair, deposit disputes, and quiet enjoyment issues. This page explains what the service does and does not do, so you can decide whether it is appropriate for the people you support.
What the service produces
A personalised formal complaint letter, assembled from legally reviewed paragraph blocks, citing the relevant legislation and setting a deadline for the landlord or letting agent to respond. The tenant completes an intake form, previews the letter, and pays £9.99. The letter is ready immediately.
What the service does not do
Fix My Issue is a document preparation service. It does not provide legal advice, represent tenants in disputes, or handle court proceedings. It does not cover situations outside England, lodgers, commercial leases, or cases where court proceedings are already underway. For complex cases, we signpost to Shelter and Citizens Advice.
When to refer
The service works best when a tenant has a clear, identifiable problem (damp, a broken boiler, an unprotected deposit, a landlord entering without notice) and needs a formal letter as a first step or escalation. If the tenant’s situation involves multiple overlapping issues, legal proceedings, or immediate safety concerns, direct referral to Shelter or a solicitor is more appropriate.
How referrals work
Direct anyone to fixmyissue.co.uk/start. No referral code is needed at this stage. If you would like to discuss a formal referral arrangement, including fee discounts for the people you support, contact us at info@fixmyissue.co.uk.
Materials you can share
We can provide a one-page triage checklist that your team can use to help tenants identify which complaint type applies to them, with a link into the letter service. Contact info@fixmyissue.co.uk to request copies.
Questions? Contact info@fixmyissue.co.uk